Belen RX Express Privacy Policy
At Belen RX Express, we understand that your healthcare privacy is of the utmost importance. This policy outlines how we protect your personal and medical information as we provide safe, reliable prescription pickup and delivery services across Southern California.
Last Updated: 2026
What Information We Collect
To facilitate your delivery, we collect your name, contact information, delivery address, and pharmacy details. We only request the information strictly necessary to identify your prescription and ensure it reaches you safely.
HIPAA & Medical Privacy
Belen RX Express is fully HIPAA-compliant. We treat your medical transport with the highest level of confidentiality. Our drivers are trained in medical privacy protocols to ensure that your sensitive information remains secure from the pharmacy counter to your doorstep.
How Deliveries Work
When you request a pickup, we share your identification details with your pharmacy to verify the release of your medication. Once the prescription is secured, we use your location data solely to fulfill the delivery in a timely manner.
Information Sharing
We do NOT sell or rent your personal information to third parties. We only share information with partners specifically involved in your care, such as your pharmacy or healthcare provider, to ensure successful medication delivery.
Data Security & Retention
We use industry-standard encryption to protect your digital records. Per medical privacy laws, we only keep your information as long as necessary to provide our services or comply with legal retention requirements. After this period, data is securely destroyed.
Your Rights
You have the right to access, correct, or request the deletion of your personal data. You may also inquire about our privacy practices at any time to ensure you feel comfortable with our handling of your prescriptions.
Contact Us
For questions or concerns regarding this policy, please reach out to our privacy team:
- Email: Info@belenrxexpress.com
- Phone: (909) 255-0170
Information We Collect
To provide safe and reliable prescription delivery in 2026, we collect specific information necessary for HIPAA compliance and operational efficiency. This includes:
- Personal Identification: Full name, date of birth, and home or care facility address for delivery.
- Contact Information: Phone number and email address for delivery updates and appointment reminders.
- Health Information: Prescription details, pharmacy location, and insurance information required for medication pickup.
- Technical Data: Information shared through our secure booking system to ensure your records remain confidential and accurate.
How We Use Your Information
At Belen RX Express, we collect and use your data solely to provide safe, HIPAA-compliant prescription delivery services in 2026. Your information allows us to coordinate with your pharmacy, verify patient identity upon arrival, and ensure your medication reaches you without delay.
We use your contact details to provide delivery updates and your address for efficient routing. All medical data is handled with the highest level of encryption, honoring the trust of seniors, caregivers, and hospice families across Southern California. We do not sell your personal information to third parties; its use is strictly limited to fulfilling your medical delivery needs and maintaining regulatory compliance.
HIPAA & Medical Privacy
What Information We Collect
HIPAA & Your Safety
In 2026, Belen RX Express collects only the essential data required to fulfill your delivery: your name, contact details, delivery address, and the pharmacy where your prescription is held.
We adhere to strict HIPAA standards to ensure your medical privacy. Our staff is trained in sensitive data handling, ensuring your prescription information is never accessible to unauthorized parties.
How Deliveries Work
Who We Share With
We coordinate directly with your pharmacy. When our driver arrives for pickup, they verify only the recipient name and package quantity. We never open your medical packages.
We share data ONLY with the pharmacies necessary to fulfill your order. We NEVER sell or share your personal or medical data with third-party marketers or advertisers.
Data Security & Rights
Contact Us
Your data is encrypted and kept only for as long as required by California law. You have the right to request access to or deletion of your service records at any time.
For any questions regarding your privacy, please email us at Info@belenrxexpress.com or call ‪(909) 255-0170‬. Our 2026 support team is here for you.
Your Rights and Choices
Access and Portability
You have the right to request a copy of the personal and medical information we hold about you. For your security, we will verify your identity before releasing any records. In 2026, we continue to provide these records in a simple, portable format for your convenience.
Correction and Deletion
If any of your contact or delivery details are incorrect, you may ask us to update them immediately. You also have the right to request that we delete your non-medical account data, provided it is not required for HIPAA compliance or legal record-keeping purposes.
Marketing Preferences
Belen RX Express respects your time and peace of mind. You can opt-out of any non-essential service notifications at any time. We will never send you marketing materials without your clear consent, ensuring your communication remains calm and focused on your health.
Contact Our Privacy Team
Belen RX Express Privacy Office
Riverside County, Southern California
Phone: (909) 255-0170
Email: privacy@belenrxexpress.com